Studio One ArtLab Pty Limited operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). The online store uses WordPress and WooCommerce, hosted by xneelo. Payments are processed through Yoco.
How this policy applies
This Privacy Policy describes how Studio One ArtLab Pty Limited collects, uses and discloses your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in it.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process contact details, financial information, account information, transaction information, communications with us, device information and usage information. This can include your name, billing and shipping address, telephone number, email address, payment and transaction details, items you view or add to cart, customer-support enquiries, browser and device information, IP address and how you navigate the Services.
Personal Information Sources
We may collect personal information directly from you when you create an account, visit or use the Services, communicate with us or otherwise provide information. We may collect it automatically through the Services, including from your device and through cookies and similar technologies. We may also receive it from service providers acting on our behalf, partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information to provide, tailor and improve the Services; process payments and orders; arrange shipping, returns and exchanges; remember preferences and items of interest; manage accounts; provide customer support; communicate with you; protect the Services and prevent fraud; comply with applicable law and valid legal process; and enforce our terms and policies. Where permitted and where you have opted in when required, we may use personal information for marketing and promotional purposes, including to send promotional communications and show relevant online advertisements based on activity such as items previously purchased or added to cart. You can opt out of promotional emails using the unsubscribe link in those emails. We may still send non-promotional communications about an account or order.
How We Disclose Personal Information
We may disclose personal information with payment and delivery providers, vendors and other parties that perform services for us, including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping. We may disclose information with business and marketing partners to provide marketing services and advertising; when you direct, request or consent to a disclosure; within our corporate group; and in connection with a business transaction or to comply with legal obligations, enforce our policies, or protect the Services and rights of others.
Online store, payments and delivery
Our online store runs on WordPress and WooCommerce and is hosted by xneelo. Yoco processes payments through its secure payment service. We use order and contact details to process purchases and arrange delivery. Relevant recipient contact and address details may be shared with The Courier Guy or another delivery provider to fulfil your order.
Third-Party Websites and Links
The Services may link to sites or platforms operated by third parties. If you follow those links, review their privacy and security policies. Studio One ArtLab Pty Limited is not responsible for the privacy, security, accuracy, completeness or reliability of third-party sites or public and semi-public social-media venues.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction. If you are a parent or guardian and believe a child has provided personal information, contact us using the details below to request deletion. As of the effective date of this policy, we do not have actual knowledge that we share or sell, as those terms are defined by applicable law, personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measure is perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may not be secure while in transit; do not use insecure channels for sensitive or confidential information. How long we retain personal information depends on factors such as the need to maintain an account, provide Services, comply with legal obligations, resolve disputes and enforce contracts and policies.
Your Rights and Choices
Depending on where you live, you may have rights to request access to personal information we hold, request deletion or correction, receive a copy of personal information and request transfer to a third party. These rights are not absolute and may apply only in certain circumstances. You may exercise applicable rights by contacting us below. We may need to verify identity before processing a request and may ask an authorised agent to provide proof of authority. We will not discriminate against you for exercising applicable rights. If you have a complaint about how we process personal information, contact us below. Depending on where you live, you may have the right to appeal our decision or complain to your local data-protection authority.
International Transfers
We may transfer, store and process personal information outside the country where you live. Where required, transfers from the European Economic Area or United Kingdom rely on recognised transfer mechanisms, such as Standard Contractual Clauses or an equivalent authorised mechanism, unless the destination has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on this website and update the “Last updated” date.
Contact
For questions about our privacy practices or this Privacy Policy, or to exercise applicable rights, contact Studio One ArtLab Pty Limited at +27 87 265 1296 or via email at art@studio-1.co.za, or write to 709 Kingfisher Crescent, Bushwillow Park Estate, Lethabong, Gauteng, 1609, South Africa.