How do I get my artwork, files or digital photos to you? Once you've placed an order online you can email (if less than 10mb) or use WeTransfer (up to 2GB per send for free) to send your images to bureau@studio-1.co.za. make sure to use your order number as the ref/subject in the WeTransfer subject line.
Artwork Guidelines Artwork has to be 300dpi minimum supplied in TIFF preferably but JPG/JPEG and PNG are also accepted A larger file size generally means the image has higher quality and resolution but as a rule, files should be under 150 Megabytes in size or under 250 Megapixels in resolution. Please don't covert your images to CMYK before sending to us. To determine the megapixel count of your image, you can use this tool.
Can you create prints for commercial projects? Absolutely! That is what we are specialised to offer. We're not a 1-hour photo lab. We print high-end, highly detailed, Gallery Quality, Archival Grade (think Museums) pieces - each one handled with over 30yrs of expertise and individual attention.
What is the best print size for exhibition? 8x10, 11x14, and 20x30 are common sizes for smaller photographic prints, but prints of A4, A3, A3+ and A2 are also specified for larger pieces along with panoramic prints of 420mm x 993mm long suitable for framing. Larger 420mm x 3000mm are available on request and only on papers available in a roll format.
Can you ship my prints to me? Anywhere TheCourierGuy or our other courier partners delivers in South Africa - you're covered. For overseas orders in the EU, UK, UAE, US and North America we can FedEx or DHL as required. Please contact us to get a quote.
How do I get a Test Print? Take up our current A3 offer for a limited time, else you can request a special A4 test print for R199.00 ex-shipping on Canon Photo Paper Plus Glossy II 260gsm
Why are archival quality prints more expensive than regular prints? Archival quality prints require higher quality materials and involve more rigorous production processes to ensure longevity and stability. A high-end archival Paper like Canon Pro Luster is depending size is anywhere from 260gsm min. to 300gsm and made of at least 6 layers. These materials and processes increase the cost, but provide a superior product that lasts much longer.
How should I display my gallery/archival quality print to ensure it lasts? To protect your print, display it away from direct sunlight and in a stable environment free from high humidity or extreme temperature fluctuations. Use UV-protective glass or certified acid free acrylic in the frame to further shield the print from harmful UV rays. Your framers should also be well versed in using acid free, stable framing materials when dealing with Archival Prints.
Can gallery/archival quality prints be cleaned? It's best to avoid touching the surface of the print directly. Dust can be gently removed with a soft, dry brush or a microfiber cloth but avoid rubbing vigorously or applying pressure when wiping. Never use cleaning agents or water as they can damage the print. In Galleries, handling should already be be done by professionals wearing white silk/cotton gloves when handling unframed prints directly - check with your local gallery to confirm.
Is the Print Lab a walk-in business? We don't have a walk-in LAB front - for consultations on larger projects we can come to you, and we also have a LAB Sample Set comprising: 1x 4x6 dye-sublimation print, 1x A4 6 colour dye ink print & 1x A3 10 colour pigment ink print for R799 excl. of delivery - the artwork used is changed from time to time or seasonally and is selected to best show our inhouse capabilities. You can email our Bureau service here directly for a sample set.